FAQ

RETURNS

As an ethical fashion brand HOUSE OF WILDWOOD™ is committed to sustainability; and in our efforts to minimize waste we must offer a return for store credit only. If you have a problem with your order please reach out within seven days of receiving the order with photos attached and send to: hi@houseofwildwood.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging––our compostable bags can be reused in order to ship back to us. Shipping costs (and duties, if applicable) are non-refundable.

Due to high demand and limited availability, Limited Edition and EVERYDAY COUTURE™ items are Final Sale.

REPAIRS

We proudly guarantee the quality of every HOUSE OF WILDWOOD™ product. If one of our products fails at any time due to defects in materials or workmanship, you can return it for a repair, at our discretion, and we will send it back to you fixed and free of charge. See (RE)PAIR PROGRAM

 

ITEM AVAILABILITY

HOUSE OF WILDWOOD™ ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and your order will be refunded for the missing item.

 

ORDER CANCELLATION

HOUSE OF WILDWOOD™ reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email, and will be refunded in full. To avoid order cancellation, we suggest purchasing with PayPal where additional security screening is already in place.

 

SALES TAX AND DUTY

Canada

Purchases made in British Columbia are subject to a 5% GST and 7% PST tax rate.
Purchases made in Ontario are subject to a 13% HST tax rate.
Purchases made in Newfoundland are subject to a 13% HST tax rate.
Purchases made in Nova Scotia are subject to a 15% HST tax rate.
Purchases made in New Brunswick are subject to a 13% HST tax rate.
All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.

 

International

International orders are subject to duty and/or taxes levied by the importing country. By purchasing on realculturalcapital.com you understand that you are responsible for all such charges.

Should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less full shipping costs.

 

SHIPPING

We are currently experiencing high demand and orders will ship as soon as possible. Please anticipate delays of up to 72 hours. You will receive an email with tracking information when your order has shipped.

If there is an apartment number or unit number associated with your address, please make sure to include it. 

*Free shipping on CA and US orders over $100. Orders below $100 are subject to shipping fees dependant on country and region which can be found at the check out. 

 

ORDER PROCESSING

All orders placed on www.houseofwildwood.com Monday-Friday, will begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend.

HOUSE OF WILDWOOD™ will ship within 72 hours after processing has begun and pending credit verification. Due to the high demand on special projects, please allow 3-5 business days for HOUSE OF WILDWOOD™ to process and ship these orders.

When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws. HOUSE OF WILDWOOD™ is not responsible for the payment of any duties and taxes not included in the original purchase price.

 

TRACKING YOUR ORDER

When your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

If you have not received a shipping confirmation within three business days of placing your order, please contact our customer support team for further assistance.

 

LOST AND DAMAGED ITEMS

HOUSE OF WILDWOOD™ is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider (Canada Post, FedEx or DHL). HOUSE OF WILDWOOD™  does not assume any responsibility for lost or damaged packages.