FAQ
SHIPPING
All items ship in compostable packaging with 100% recycled paper hang-tags printed with non-toxic ink.
We are currently experiencing high demand and orders will ship out as soon as possible. Ready made orders will ship within one week. Custom-made orders can take up to 3-4 weeks to create and ship.
You will receive an email with tracking information when your order has shipped. If there is an apartment number or unit number associated with your address, please make sure to include it.
*FREE CANADA/USA SHIPPING ON ALL ORDERS. International orders are subject to applicable shipping fees dependant on weight and location.
RETURNS
Since all our items are handmade and one-of-a-kind only unworn and unused items accompanied by the original purchase receipt can be exchanged for store credit within 5 days of delivery. You are responsible for all shipping costs, and upon us receiving the item in above mentioned condition you will receive an email with your store credit info. Email hi@houseofwildwood.com with your name and order number to begin the process.
Due to high demand and finite availability, Limited Edition and EVERYDAY COUTURE™ items are final sale.
ITEM AVAILABILITY
HOUSE OF WILDWOOD™ ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and your order will be refunded for the missing item.
ORDER CANCELLATION
HOUSE OF WILDWOOD™ reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email, and will be refunded in full. To avoid order cancellation, we suggest purchasing with PayPal where additional security screening is already in place.
SALES TAX AND DUTY
Canada
Purchases made in British Columbia are subject to a 5% GST and 7% PST tax rate.
Purchases made in Ontario are subject to a 13% HST tax rate.
Purchases made in Newfoundland are subject to a 13% HST tax rate.
Purchases made in Nova Scotia are subject to a 15% HST tax rate.
Purchases made in New Brunswick are subject to a 13% HST tax rate.
All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.
International
International orders are subject to duty and/or taxes levied by the importing country. By purchasing on www.houseofwildwood.com you understand that you are responsible for all such charges. Should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less full shipping costs.
ORDER PROCESSING
All orders placed on Monday-Friday, will begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend.
Due to the high demand on special projects, please allow 2-4 weeks for HOUSE OF WILDWOOD™ to process and ship these orders.
When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws. HOUSE OF WILDWOOD™ is not responsible for the payment of any duties and taxes not included in the original purchase price.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive a shipping confirmation email with tracking details. Please contact our customer support team for any further assistance.
LOST AND DAMAGED ITEMS
HOUSE OF WILDWOOD™ is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider (Canada Post, FedEx or DHL). HOUSE OF WILDWOOD™ does not assume any responsibility for lost or damaged packages.